The website is operated by Unzer Group GmbH under the joint responsibility of Unzer Group GmbH, Unzer E-Com GmbH, Unzer Luxembourg S.A. société anonyme, Unzer Austria GmbH, Unzer POS GmbH and Tillhub GmbH. Website operator according to the Telemedia Act is: Unzer Group GmbH.
Managing Directors
Unzer E-Com GmbH is a payment institution within the meaning of the Payment Services Supervision Act (Zahlungsdiensteaufsichtsgesetz, ZAG), supervised by the Federal Financial Supervisory Authority (Register No. 122914). Responsible supervisory authority: Federal Financial Supervisory Authority (BaFin), Graurheindorfer Str. 108, 53117 Bonn
Managing Directors
Managing Director
Managing Director
Managing Director
Unzer S.A. is registered on the official list of Luxembourg payment institutions with the Commission de Surveillance du Secteur Financier (CSSF).
We strive to provide the highest level of service to all our customers. However, should you encounter any issues or have any complaints regarding our products or services, we encourage you to contact us directly. We will work towards addressing your concerns promptly.
In case you remain dissatisfied with the outcome, you may choose contacting the following authorities:
The CSSF provides a complaint form on its website. The complaint can be submitted either by filling in the online complaint form or by sending the completed complaint form to the CSSF. It can be send to:
Here https://ec.europa.eu/consumers/odr/main/ , the European Commission has set up a European Online Dispute Resolution (ODR) platform. A consumer can use the ODR platform for the out-of-court settlement of a dispute arising from online contracts with a company established in the EU.